Team Leader

Adagio Aparthotel adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

As part of our team you can have:
• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

• Ensures guests have a smooth running stay at the hotel
• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Organises the customer welcome and care provided by his/her team 
• Supervises the work of the receptionists on his/her team
• Helps meet the department's quantitative and qualitative targets 
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty                                                                            
• Takes into account and anticipates guests' needs            
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
• Develops employees' motivation and team spirit by creating a good working atmosphere

• Team spirit
• Guest oriented and service minded
• Well organised 
• Has a strong sense of ethics, leads by example

By working at the Adagio London Brentford you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.