Team Leader - Housekeeping

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Prime Function:

• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
• Ensures cleanliness and hygiene standards in all areas of the hotel
• Ensures adherence to company and hotel policies by all departmental employees
• Plans the organization of work within the department, including assignments, time schedules and vacations
• Ensures all relevant documentation and records
   are updated and complete
• Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
• Ensures adherence to company and hotel policies by all departmental employees

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Administration:

• Daily closing stock of housekeeping store
• Prepare store requisitions and draw items for general store
• To update pending maintenance list
• To monitor the performance of desk
• Responsible for the operation of department in the absence of the EHK / AEHK.
• Maintain the housekeeping store and stock record by constant updating of receipts and issues
• To ensure items are ordered before they reach the defined reorder level.
• Responsible for the periodical physical Inventory of items in store and circulation  Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments

Linen and uniform room:

• Routine check on the condition of the linen and uniform and the quality of processing
• Assign job to tailor
• Inventory control of linen and uniform by conducting month end inventory
• Quality audit – replacing worn out items with new ones from store, and regular discards
• Issue of uniforms for new staff 
• Strictly adhere to exchange procedure and loan procedures
• Submit required reports to EHK
• Ensure laundry, linen and uniform room are pest free
• Ensures all maintenance are reported on time to engineering department and timely action is taken

Guest floors:

• Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
• Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
• Plan for PMP schedule
• Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
• To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
• Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
• Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
• Reporting defects in all areas and regular follow up with engineering department on pending maintenance
• Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
• Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting
• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same

Public area:

• Detailed checking of public area
• Follow thorough cleaning schedule strictly
• Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
• Plan for PMP schedule
• To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK

Staff training:

• Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality
• Ensures career development and succession planning for subordinates
• Review the performance of direct subordinates and determine their development needs by using the appraisal system
• Counsel subordinates in work related matters
• Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates
• Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel's ISO 14001 environmental commitments as applicable to the role