__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ MERCURE

__vacancyopjusttionswidget.opt-Job Category__ 人才与文化

Company Description

39 hrs Full time

£30,420 Annum

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Job Description

Duties

To present a professional, friendly and efficient impression of the Hotel at all times;
To ensure that high standards of presentation are maintained in every area of the hotel and by all staff at all times;
To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;

To be proactive in increasing customers’ loyalty;
To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements;
To maintain a good working relationship with your colleagues creating a team that works well together and with other departments;
To manage and report all emergencies and complaints using the procedures set by the Hotel;
To attend any meetings and training sessions as required for the position;
To keep up to date with current situation and trends of the market and industry;
To be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel;
To train, coach and motivate all staff under your responsibility;

To maintain vigilance regarding possible fraud, theft and potential security risks;
To apply and implement all the company’s policies and procedures;
To apply and implement all relevant legislation in any area of the hotel;
To apply the Accor Talent & Culture policies and procedures as necessary;
To ensure that the departments succession planning is carried out effectively;
To be fully conversant with all facilities and service of the Hotel;

To be conversant with the responsibilities and duties of staff and management at Hotel.

Policy/Procedure

Payroll/ reward

Recruitment

Disciplinary/ Grievance procedure

Training

Qualifications

2+ years of proven Talent and Culture experience

A university degree in HR and Business Administration or similar

Excellent attention to detail

Amazing people skills

A proactive approach to work

Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues

Strong presentation skills, with a keen interest in developing solutions

Excellent networking and interpersonal skills

Additional Information

One more thing…

By working at the Mercure Oxford Hawkwell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Must be eligible to live and work in the United Kingdom at the time of application

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Talent & Culture Manager