Staff Residence Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

This position offers a diverse and challenging opportunity for anybody interested in property management, tenant relations, leadership development, and future growth opportunities. With over 300 individual units, 13 residence buildings, and 800 tenants, this position oversees a large real estate portfolio, as well as an operating department servicing mail, shuttles, and uniform services. Working with the Staff Pub Manager, the Residence Lifestyle manager, property maintenance, and directly overseeing a team of 15 agents, one supervisor, and two assistant managers, the Staff Residence Manager strives to curate the best possible living experience for all employees.

• Ensure each resident is provided with adequate, clean and well-maintained housing
• Coordinate and execute the arrival and onboarding of new residents
• Ensure quality of units, furniture, and fixtures are maintained and tracked, including any preventative measures
• Assist, guide, and advise tenants on managing inter-tenant relations in a shared housing environment using empathy and professionalism
• Oversee daily operation of the housing department including property cleanliness, uniform, mail, rental,  & shuttle services
• Communicate, administer, develop, and enforce policies and procedures outlined in the Colleague Residence Handbook and individual lease agreements
• Respond to security reports, and administer resident sanctions up to and including terminations of lease, crisis and emergency response
• Be the Residence liaison in emergency response efforts for housing-related incidents, ensuring proper communication and support for affected residents (power outage, evacuation, wildfire, ect.)
• Research creative solutions and new ideas to a variety of problems and concerns that may arise from residents
• Liaise with Human Resources, Maintenance, Security, and Executive members, to maintain communication, and to ensure support and assistance is acquired for crisis or emergency situations
• Track and maintain resident files, including incident documentation and unit readiness
• Provide leadership, career development, coaching, and performance management for colleagues and leaders in department
• Create and implement annual departmental goals, including action plans to address feedback from the Employee Engagement and Community surveys
• Participate and support long term strategic planning for employee housing
• Oversee the management of department accounting procedures including rent deductions, monthly reports, payroll administration, etc.
• Oversee procurement for supplies and new purchases
• Liaise with the Engineering department for vehicle maintenance and inspections
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to any and all legislative requirements
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

• Property management experience required
• Proven leadership experience required
• Must be detail oriented, highly organized, self-directed and motivated
• Proven oral and written communication skills
• High computer literacy, with experience in Microsoft Suite, and troubleshooting required
• Must be able to work in a fast-paced service-oriented environment
• Ability to effectively manage challenging situations; balancing empathy with assertiveness
• Occasional physically demanding duties in residence and outdoors - encompassing standing, walking, bending & lifting
• Occasional ascending or descending ladders, stairs and ramps
• Knowledge of Alberta’s Residential Tenancy Act, Employment Standards, and Labor laws an asset

Job Perks & Benefits:

• Subsidized Staff Accommodation
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
• One complimentary meal per shift in our colleague dining room (additional meals can be purchased for $5/meal)

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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