Spa Receptionist

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Position Summary:

The Spa Receptionist is the first point of contact for all spa guests, responsible for delivering a welcoming, professional, and seamless guest experience. This role includes managing reservations, ensuring smooth front desk operations, and supporting the overall efficiency of the spa. The ideal candidate is personable, detail-oriented, and passionate about wellness and guest service.

Key Responsibilities:

• Greet all guests with warmth and professionalism upon arrival.

• Handle incoming calls and emails for spa inquiries, bookings, and confirmations.

• Schedule appointments and update the booking system accurately.

• Provide information about spa services, treatments, and retail products.

• Process payments, issue receipts, and manage daily cash handling procedures.

• Coordinate guest flow between treatment rooms and relaxation areas.

• Maintain a tidy, serene, and inviting front desk and reception area.

• Upsell treatments, packages, and retail products to maximize revenue.

• Follow all spa SOPs and safety regulations.

• Communicate effectively with therapists and other team members to ensure seamless service delivery.

• Handle guest feedback and resolve issues or escalate them appropriately.

• Perform administrative tasks such as reporting, stock tracking, and filing.

Qualifications:

• Previous experience in a spa, wellness center, or luxury hospitality front desk role preferred.

• Strong interpersonal and communication skills.

• Proficient in booking systems or spa management software (e.g., Zenoti, Book4Time, SpaSoft).

• Basic knowledge of spa treatments and wellness services.

• Professional appearance and a calm, positive demeanor.

• Fluent in English; additional languages are an advantage.

• Flexible with working hours, including weekends and holidays.