Director of Operations

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Range: $170K-215K USD Gross Annually

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:    

• Consistently offer professional, friendly and engaging service
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Oversee the operations functions of the hotel, including but not limited to Rooms Division and Food and Beverage
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

Your experience and skills include:

• At least 5+ years minimum experience in a similar role
• Demonstrated strong expertise in Rooms Division operations, with hands-on leadership in both Front Office and Housekeeping departments.
• A bachelor’s degree in business, hospitality, finance or a related field is required
• Previous senior leadership role with Food and Beverage experience in hotels or similar settings required
• Strong working knowledge of Property Manager (Opera Cloud)
• Detail oriented with strong analytical skills
• Strong oral, written, and interpersonal skills to communicate with all levels of organization
• Knowledge of financial concepts and market trends
• Proven ability to lead by example, build effective teams, and achieve results.
• Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders
• Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality.
• Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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