Server, Notch8 - Full Time

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

As a Server at Fairmont Hotels & Resorts, you will be the face of our renowned dining experience, representing the exceptional service and world-class cuisine that define our brand. With your authentic warmth, attention to detail, and deep knowledge of our exquisite Food & Beverage offerings, you’ll create memorable experiences that make each guest feel truly valued and special. Your dedication to delivering personalized service will ensure that every visit to our restaurants and lounges is one of distinction and delight.

What’s in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $18.65 per hour, increasing to $23.31 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Guest Service: Consistently deliver professional, thoughtful, and sincere service to each guest, ensuring they feel valued and appreciated.
• Menu Knowledge: Assist guests with food and beverage menu items in an engaging and informative manner, demonstrating comprehensive knowledge of all offerings.
• Beverage Expertise: Possess a strong understanding of our beverage list, including wine varietals and regions, and provide detailed descriptions of all red and white wines by the glass. Stay informed of seasonal promotions and beverage specials.
• Food Knowledge: Have in-depth knowledge of all menu items, garnishes, contents, and preparation methods to offer guests personalized recommendations.
• Dietary Awareness: Be attentive to dietary restrictions and allergy concerns, ensuring clear communication with guests and colleagues as needed.
• Service Standards: Adhere to all outlet policies, procedures, and service standards to ensure consistent excellence.
• Safety and Sanitation: Follow all safety and sanitation policies when handling food and beverages.
• Efficiency and Quality: Ensure the prompt delivery of high-quality food and beverages, maintaining attention to detail throughout the service process.
• Mise en Place & Side Stations: Maintain proper setup of all mise en place and side stations in the outlet to ensure smooth operations.
• Event Setup and Service: Perform function room setups and tear-downs, including the arrangement of tables, chairs, cutlery, and linens. Provide service in a private dining room setting for both day and night functions.
• Team Collaboration: Work collaboratively with colleagues, ensuring effective communication with kitchen and service staff for timely and efficient service.
• Supporting Roles: Assist with food delivery, bussing, and resetting tables in a fast-paced environment. Also, create specialty coffees and operate an espresso/specialty coffee machine as needed.
• Additional Duties: Undertake other duties as assigned to contribute to the success of the team and the guest experience.

To be successful in this role we ask that you have:

• 1-2 years of serving experience in an upscale dining environment
• Serving It Right certification
• Fluency in both written and spoken English
• Strong interpersonal, communication, and problem-solving skills
• Proven ability to address and resolve guest inquiries and concerns promptly and courteously
• Ability to remain calm and focused on guest needs in a fast-paced environment
• Exceptional organizational and multitasking abilities
• Ability to work well under pressure and meet service demands
• A high level of responsibility, reliability, and punctuality
• Flexibility to work a variety of shifts, including days, evenings, and weekends
• A collaborative spirit and the ability to work cohesively with a team
• Experience with point-of-sale systems is a plus
• Impeccable grooming and presentation
• A warm and sincere approach to guest interactions

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout the shift
• Frequent lifting and carrying up to 20 lbs
• Regular kneeling, pushing, and pulling
• Frequent ascending and descending ladders, stairs, and ramps
• Ability to carry three or more entrée plates at one time

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS