Director, Housekeeping

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

We are looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the Director of Rooms, the Director of Housekeeping must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York. Using a balanced score card approach that considers the needs of all our stakeholders, you will ensure that the daily operation is achieving and exceeding targeted KPI’s. Active participation in the strategic planning and vision of the department, division and hotel will ensure a seamless experience for our guests and colleagues alike. 

Job Duties Include: 

- Manage strategic planning and implementation processes for the housekeeping department 

- Maintain ownership and awareness of the departmental operating budget

- Ensure effective resource allocation, including scheduling and vacation planning 

- Effectively recruit, select and develop an effective team 

-Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas

-Oversee effective performance management processes 

- Coordinate renovation and capital improvement projects in partnership with other departments and Director of Rooms. 

- 5 + years’ experience in Housekeeping with a broad operational knowledge and a minimum 3 - 5 years in a senior leadership role is essential  

- Proven ability to shape culture that benefits the constituents 

- Familiar with managing within a unionized environment 

- Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service 

- Ability to analyze data and trends and create strategies for improvement 

- Strong communication skills  

-You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Royal York indicates that you are able to meet these requirements as needed. 

What’s in it for you? 

- Free Meals: Healthy meals on us every shift. 

- Travel Discounts: Sweet deals at Accor hotels worldwide. 

- Dry Cleaning: Free dry-cleaning for your work gear. 

- Skill Up: Custom learning programs to boost your talents. 

- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.  

- Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.