Sales Lead

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Position Overview: As the Sales Lead at The Plaza Boutique & Eloise™ store, you will play a pivotal role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. The Sales Lead is responsible for driving revenue performance, leading and developing the sales team to achieve sales goals, maintaining visually compelling merchandising displays, and ensuring a seamless shopping experience across both in-store and digital channels. Your expertise in luxury retail sales and client engagement will be essential to achieving revenue and product sell-through goals while enhancing the Eloise™ and Plaza experience for guests from around the world.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm
Our online store: The Plaza & Eloise At The Plaza Shops

Compensation: $32/hour plus commission

Summary of Responsibilities: Reporting to the Retail Operations Manager your key responsibilities will include:

Tasks and Responsibilities

• Retail Sales: Focus on clienteling and increasing average transaction value; Supporting sales staff during business hours, including break coverage and implementation of daily and weekly boutique tasks. Assist hotel guests, online customers, and internal departments with product and service requests.
• Team Leadership: Lead, coach, and develop the sales team, fostering a high-performance culture focused on customer service excellence and achievement of revenue goals.
• Store Maintenance: Ensure the store remains clean, polished, and visually aligned with The Plaza brand by maintaining visual merchandising standards and enforcing store policies.
• E-Commerce Support: Fulfill BOPIS orders and assist guests with purchases across both in-store and online channels, supporting a seamless omnichannel shopping experience.
• Inventory Management: Execute monthly floor set updates and maintain accurate inventory organization to support optimal customer service. Monitor stock levels for high-performing products and collaborate with leadership to develop exit strategies for slow-moving inventory.
• Business Analysis: Monitor and analyze sales performance and business trends to identify actionable insights that support in-store and online sales goals.
• Operational Support: In a small-team environment, provide cross-functional support during peak business periods, including inventory counts, stockroom operations, and guest service, in partnership with the Retail Operations Manager.

Skills and Competencies:

• Reliable; Adaptable; highly organized with strong time management, attention to detail, and multitasking skills.
• Ability to achieve sales goals through team development, merchandising, and marketing
• Strong leadership:  ability to work well in a small, tight-knit team and motivate/support sales associates
• Computer and POS proficiency, experience with Shopify
• Professional presentation and demeanor.

Requirements:

• Flexibility to work varied hours/days based on business needs.
• Comprehensive understanding of retail dynamics
• Meticulous attention to detail
• Proficiency in hands-on management, inventory systems, and e-commerce portals
• Effective verbal and written communication skills.
• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.

Qualifications:

• Previous leadership experience in retail required.
• Highly responsible, reliable, and able to thrive in a fast-paced environment.
• Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
• University/College degree in a related discipline preferred.
• Revenue-driven mindset with a focus on results.
• Ability to maintain focus on guest needs, remaining calm and courteous at all times.
• On-site presence required; remote work not applicable
• Strong interpersonal and problem-solving abilities.

Desired Qualifications:

• Visual Merchandising expertise
• Discern and advocate for effective practices concerning pricing strategies and sales goals
• Photoshop, photography skills, and content editor skills an asset
• Marketing and social media interest
• E-commerce experience
• Previous experience in the hotel industry

All your information will be kept confidential according to EEO guidelines.