Rooms Division Manager - Pullman Chennai Anna Salai

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• Is responsible for good financial and qualitative results for the department
• Helps define and implement hotel strategy
• Helps employees improve their skills and provides support for career development and manages the team
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty is often present in the lobby and at reception in order to meet guests on a daily basis.
•  Ensures that guests receive a warm and personal welcome
• Organises the receptionists and welcomers for optimal effectiveness
• Knows the behaviour patterns of regular guests and issues instructions to the different teams within the department
• Handles guest complaints if they have not been dealt with by team members
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Guarantees the high standard of rooms services
• Is in constant contact with the other departments and ensures that information circulates smoothly between them
• Is responsible for consistency and coherence between different teams
•  Ensures that all brand reference guidelines are correctly applied at all times
• Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel
• Promotes within the department the use of automated check in and check out kiosks by guests
• Ensures that guests are followed up and offered appropriate services of a high standard
• Supervises the whole department's organization and operations
• Presents the General Manager with a daily report on activities and events
• Initiates new projects, coordinating implementation and follow-up

Team management and cross-departmental responsibilities

• Modifies working methods to comply with brand philosophy
• Develops trust, openness and team spirit within the department
• Involves and motivates his/her teams
• Ensures headcount matches the level of activity
• Recruits the Heads of Department under his/her responsibility
• Takes part in or validates the recruitment of all team members
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development

•  Validates the annual performance appraisals carried out by the Heads of Department (reception and floor departments)

• Supervises and coordinates the departments: ensures they are well organised and run smoothly

• Respects and ensures respect of labour regulations

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees