Room Service Supervisor

We are looking for a  Room Service Supervisor  to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

JOB OVERVIEW:

Under the general guidance of the Room Service Manager, the Room Service Supervisor is responsible for overseeing the daily operations of the hotel's in-room dining services. This role ensures prompt, courteous, and professional service to guests, maintaining the highest standards of quality and presentation. The Room Service Supervisor leads a dedicated team, coordinates with kitchen and housekeeping departments, and addresses guest inquiries and special requests to deliver an exceptional dining experience in the comfort of guest rooms.

YOUR KEY RESPONSIBILITIES:

• Supervise and coordinate daily operations of the room service team to ensure timely and accurate delivery of food and beverages.
• Train, mentor, and support room service staff to maintain high standards of service quality and guest satisfaction.
• Monitor guest orders to ensure accuracy, presentation standards, and adherence to hotel policies.
• Handle guest complaints or special requests efficiently and professionally to ensure a positive experience.
• Conduct daily briefings and assign duties to room service attendants based on business levels.
• Ensure cleanliness and hygiene of service areas and equipment in accordance with health and safety regulations.
• Maintain proper inventory of room service supplies and coordinate with the kitchen and housekeeping departments as needed.
• Prepare shift reports and assist in scheduling staff to meet operational needs.
• Monitor compliance with hotel policies, procedures, and service standards.
• Support management in implementing new initiatives to enhance the in-room dining experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

All your information will be kept confidential according to EEO guidelines.