Revenue Manager

At the confluence of culture and business in the heart of Vietnam’s bustling capital, Grand Mercure Hanoi is an authentic, immersive experience steeped in chic contemporary style and sophistication. With culturally immersive experiences and flavours for the most discerning guests, the hotel is home to two restaurants, a lobby lounge, a rooftop bar with a glass-walled swimming pool, a lush spa, a sleek executive lounge, and several meetings and event spaces, including a beautiful, naturally-lit Grand Ballroom, making this five-star offer from Accor as practical as it is refined.

Meticulously designed to reflect Vietnamese culture and heritage, impressive architecture, subtle motifs, and characterful local style deliver a uniquely soulful experience. With rice as the main inspiration, starting at the grand entryway and peppered throughout the hotel, richly coloured pottery, handmade lacquerware, clever design patterns, delicate ceramics, and grand architecture combine to impart small and mighty details that are both tasteful and refined.

Grand Mercure Hanoi has been honored with a multitude of prestigious awards, such as Best Architectural Design in South East Asia and Luxury Heritage Hotel in Vietnam from World Luxury Hotel Awards and Indigenous/Heritage Cuisine – Global Winner, Best Locally Sourced Produce Menu in South East Asia and Most Luxurious Ambience in Vietnam for Lộc-ally from World Luxury Restaurant Awards.

We are seeking a local highly skilled and analytical Revenue Manager to join our team in Hanoi, Vietnam. As a key member of our organization, you will be responsible for implement and use RM methods, processes, tools in order to maximize the turnover. Being reponsible to manage the reservation team effectively on providing excellent customer assistance to the guests, inputing correct data and information into systems, collaboration with other departments. Spreading out RM culture in the property.

• Support the hotel Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods – the initial annual forecast.
• Analyze the hotel results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the GM.
• Ensure an accurate and dynamic forecast for the future dates (by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (portfolio, booking pick-up, events, calendar events)
• Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that his recommendations are implemented in reservation and reception, and that systems (PMS, TARS, RMS) are updated accordingly.
• Ensure that a “RM culture” is spread in the hotel, through the animation of weekly yield meetings (gathering the GM and the key hotel managers) and regular coaching and training sessions for the hotel teams
• Hold RevGen meeting weekly, performance meeting monthly, quarterly, business plan quarterly and budget meeting yearly
• Manage the hotel display on OTAs in terms of pricing, parity, content, picture. Maintain good relationship with market manager and business review as well as market trend with key accounts quarterly

• Minimum of 2 years experience on relevant fields
• Reception/Reservation experience preferred
• Strong knowledge in using Microsoft office especially Excel
• Experience in hotel systems
• Knowledge and experience in digital distribution

We are seeking of local candidate