Restaurant Manager - Madeleine de Proust

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and a passion for delivering unparalleled dining experiences.

Key Responsibilities:

1. Operations Management:

   • Lead daily restaurant operations to ensure smooth and efficient service delivery.
   • Oversee the scheduling of restaurant staff, including servers, hosts, and bartenders, to maintain optimal staffing levels.
   • Implement and uphold high standards of service, cleanliness, and food safety protocols.
   • Monitor inventory levels and collaborate with the culinary team to ensure timely food and beverage replenishment.

2. Guest Experience:

   • Foster a culture of exceptional guest service by providing personalized attention and resolving any guest concerns or complaints promptly.
   • Regularly interact with guests to solicit feedback and ensure their satisfaction with the dining experience.
   • Implement strategies to enhance the overall guest experience, including menu development, special promotions, and creative presentation techniques.

3. Team Leadership:

   • Recruit, train, and mentor restaurant staff to uphold the Fairmont standard of excellence in service.
   • Provide ongoing coaching and performance feedback to ensure team members reach their full potential.
   • Foster a positive and collaborative work environment that encourages teamwork and mutual respect among staff members.

4. Financial Management:

   • Monitor and analyze restaurant performance metrics, including revenue, expenses, and profitability.
   • Develop and execute strategies to optimize revenue generation and maximize cost efficiency.
   • Implement effective cost control measures while maintaining the highest quality standards in food and beverage offerings.

5. Compliance and Safety:

   • Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures.
   • Conduct regular inspections of the restaurant premises to identify and address any maintenance or safety concerns.
   • Stay abreast of industry trends and best practices to continuously improve restaurant operations and service quality.

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 5 years of progressive experience in restaurant management, preferably in a luxury hotel or fine dining establishment.
• Proven track record of success in leading high-performing teams and achieving operational excellence.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in MS Office suite and restaurant management software.
• Flexibility to work evenings, weekends, and holidays as required.
• Female candidate preferred

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.