Director of Restaurant & Bars

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

At Fairmont Mumbai, exceptional service and innovative dining are at the heart of our guest experience. As the Director of Restaurants & Bars, you will provide strategic leadership, operational excellence, and business acumen to oversee all restaurants, lounges, bars, and related food & beverage venues across the hotel. You will be responsible for driving guest satisfaction, maximizing revenue, leading a high-performing team, and ensuring brand-defining experiences that reflect Fairmont Luxury. He will be reporting to Executive Assistant Manager - Food & Beverage

Key Responsibilities

Strategic Leadership

• Lead the overall operations of all restaurants, lounges, and bars ensuring alignment with Accor Luxury Brand Standards.

• Develop and implement outlet-specific business plans to achieve hotel revenue and profitability targets.

• Partner with Culinary, Sales, Marketing - Food & Beverage to drive concept innovation, guest experiences, and promotional activities.

• Anticipate industry trends and translate them into actionable initiatives at Fairmont Mumbai.

• Collaborate closely with the City Food & Beverage collaborators and F&B promoters to implement targeted business plans across all restaurants and bars.

• Partner with specialized F&B agencies to design and execute innovative concepts that enhance guest experiences and market positioning.

Operational Excellence

• Ensure consistent service excellence across all outlets in line with LQA standards

• Monitor and analyze guest feedback on TrustYou, quality audits, and market performance to enhance offerings.

• Maintain compliance with FSSAI, excise, and other regulatory requirements for food and beverage operations.

• Champion sustainability initiatives aligned with Accor Planet 21.

Financial Management

• Prepare and manage budgets for all restaurants and bars with focus on revenue optimization and cost control.

• Conduct regular P&L reviews and implement corrective actions where necessary.

• Drive upselling initiatives, partnerships, and marketing campaigns to grow top-line revenue.

Team Development

• Inspire, mentor, and develop a strong leadership team including Restaurant Managers, Bar Managers, Sommeliers, Mixologists, and service colleagues.

• Foster a culture of engagement, inclusivity, and growth in line with Accor Heartist values.

• Implement training programs on service standards, guest engagement, and product knowledge.

• Identify and nurture talent for succession planning within the F&B department.

Brand Experience

• Maintain the identity, positioning, and storytelling of each restaurant and bar within the property.

• Collaborate with Accor’s global culinary and beverage teams to bring signature experiences to Fairmont Mumbai.

• Ensure brand partnerships, supplier relationships, and guest experiences reflect the Fairmont luxury ethos.

Compliance & Safety

• Oversee hygiene, food safety, and occupational health standards across all outlets.

• Ensure responsible service of alcohol and adherence to local liquor licensing laws.

• Lead emergency and risk management protocols related to restaurants and bars.

Key Competencies

• Visionary leadership with luxury hospitality mindset.

• Strong financial acumen and commercial focus.

• Expertise in food and beverage trends, premium spirits, and guest engagement.

• Exceptional interpersonal, presentation, and communication skills.

• Ability to work in a fast-paced, high-volume, and culturally diverse environment.

Qualifications & Experience

• Degree in Hotel Management or related discipline.

• Minimum 10 to 12 years of progressive F&B leadership experience in a luxury hotel or high-end restaurant group, with at least 3–5 years as multi-outlet head.

• Proven track record of conceptualizing and launching signature restaurants/bars.

• Familiarity with Accor systems, standards, and brand programs preferred.

Performance Metrics

• Guest satisfaction scores (LQA, TrustYou).

• Revenue growth and profitability of restaurants and bars.

• Employee engagement and retention scores.

• Compliance with Fairmont brand standards and audit results.

• Innovation and market positioning of restaurants & bars within Mumbai’s competitive luxury landscape.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.