Reservations Specialist

Un Relato Moderno de Cultura en el Corazón de La Condesa

Ubicado perfectamente en la intersección de dos barrios imperdibles y llenos de cultura, Mondrian Mexico City Condesa invita a los huéspedes a experimentar una energía vibrante, un diseño cautivador y un espíritu verdaderamente inmersivo.

Rodeado de galerías de arte, parques animados y una escena culinaria en constante evolución, el hotel captura el alma creativa de la ciudad a través de espacios dinámicos, esencia local y un espíritu cultural inigualable.

Dentro de esta obra maestra del reconocido arquitecto José Luis Benllinure, un vívido mural de Ara Starck marca el tono en cada una de las 183 habitaciones y suites: una pista de los descubrimientos por venir y un punto focal en medio de una decoración moderna y serena.

Under the general guidance of the Reservations Supervisor or any other person authorized by management, handle all room reservation inquiries in accordance with the required standard, maintain accurate and complete records of all reservations, and take advantage of every opportunity to maximize the hotel’s revenue potential through upselling and increasing the length of stay.

• Responsible for maximizing revenue by converting reservation inquiries in line with the hotel’s sales strategy and delivering an excellent standard of customer service.

• Respond to all incoming reservation inquiries, whether by phone or email, in a timely manner in accordance with the department’s agreed standards, and convert them into bookings whenever possible.

• Be fully familiar with the operation, functionality, and required standards for using Opera Cloud and Delphi.

• Comply with rate and minimum stay sales strategies as implemented by the revenue team, always aiming to achieve the greatest possible revenue advantage for the hotel.

• Enter reservations into the booking system, ensuring that all details are accurate and complete in accordance with the department’s agreed standards.

• Update any special requests and billing details in Opera Cloud.

• Provide a courteous and friendly response to all telephone inquiries.

• Be fully informed about the hotel’s facilities and communicate this information to guests, maximizing hotel revenue by taking advantage of all opportunities to sell hotel products and services whenever possible.

• Identify potential sales opportunities for the sales team to develop future accounts.

• Ensure a high level of interpersonal skills, accuracy, attention to detail, and a positive attitude.

• Provide friendly, attentive, and courteous service.

• Maintain a positive attitude and attention to detail throughout the shift.

• As an important part of the team, assist colleagues who require support, both within the department and in other departments.

• Remain calm during busy periods to work efficiently and request assistance when necessary.

• Carry out any other reasonable duties assigned by the supervisor or manager.

• We recognize that we are in the hospitality industry, which may require providing lateral service. At times, each team member may be asked to perform various related tasks as needed in order to deliver exceptional customer service.

Who you are?

• Previous experience in similar positions, specifically in the reservations area.

• Experience using reservation systems (preferably Opera Cloud, BackYou, Nuvola, etc.).

• Based in Mexico City (CDMX).

• Advanced level of English (conversational and written).

En Mondrian Mexico City  Condesa no solo ofrecemos un empleo, ofrecemos la oportunidad de ser parte de un proyecto diferente en la hospitalidad de la ciudad.

•    Prestaciones superiores a la ley: seguro de vida, fondo de ahorro, vales de despensa, día libre por cumpleaños, lavado de uniformes y más.
•    Ambiente auténtico e inclusivo: valoramos la diversidad y la creatividad de cada miembro de equipo.
•    Cultura de desarrollo: programas de formación continua, oportunidades de crecimiento dentro del hotel y en propiedades de Ennismore alrededor del mundo.
•    Reconocimiento 360°: celebramos los logros con programas de incentivos, reconocimientos mensuales y nuestro evento Mondrian Mega Start.