Director of Safety & Security

A rare leadership opportunity has emerged at the Rimrock Banff, Emblems Collection, for a Director of Safety & Security to join our team.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, creativity, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

www.rimrockcareers.com

$75,000.00- $85,000.00 annually, based on previous experience and education.

At the Rimrock, safety and security are more than operational responsibilities, they are a promise to our guests, colleagues, and community. As Director of Safety & Security, you will lead all aspects of security, emergency response, loss prevention, fire safety, and first aid programs, ensuring every guest and team member experiences a safe, welcoming, and secure environment. This is a role for a strategic leader who thrives in fast-paced, high-standard environments and can combine technical expertise with strong operational oversight.

Key Responsibilities

Leadership & Team Management

• Lead and manage the Security Department, including recruitment, training, scheduling, payroll, and performance management.
• Inspire and develop a high-performing security team focused on safety, prevention, and exceptional guest service.
• Conduct ongoing coaching, training, and performance evaluations to ensure team excellence and growth.

Operational Oversight & Risk Management

• Oversee day-to-day security operations, including incident reporting, guest or staff escorts, cash transfers, and lost & found protocols.
• Develop, implement, and enforce SOPs for handling emergencies, intoxicated guests, theft, and other critical situations.
• Manage hotel emergency response plans, including fire, first aid, wildlife encounters, and business continuity.
• Act as liaison with external emergency services, including fire departments, police, and Parks Canada wardens.
• Ensure all security systems, key card access, and locks (VING system) are maintained and functional.

Safety, Fire, and First Aid Programs

• Oversee and coordinate first aid programs, emergency drills, and staff training exercises.
• Maintain compliance with Alberta and federal safety regulations, including HACCP and fire protection systems.
• Chair the Rimrock Health & Safety Committee, guiding all hotel leaders on security and safety protocols.

Financial & Administrative Management

• Develop and maintain the Security Department budget, including purchasing emergency and operational equipment.
• Liaise with controllers, insurers, and guests to manage incident follow-up and potential claims.
• Maintain accurate records, inventories, and reports to ensure transparency and accountability.

Guest Experience & Culture

• Ensure every guest interaction reflects professionalism, courtesy, and a sense of safety.
• Lead by example to cultivate a culture of vigilance, responsiveness, and trust across the property.
• Identify risks proactively and implement solutions to prevent incidents before they occur.

What You Bring

• Minimum 5 years of experience in security, with at least 2 years in a senior leadership role.
• Clear criminal record and valid Alberta Security Services License.
• Current certificates in Standard First Aid with CPR “C”, AED, and Oxygen administration.
• Valid Alberta driver’s license with clean abstract.
• Strong analytical and technical skills, including knowledge of emergency response, fire alarm systems, and business continuity planning.
• Experience leading teams in high-pressure, fast-paced environments with a focus on guest service and safety.
• Calm, confident, and professional demeanor, capable of resolving conflict and managing critical incidents.
• Proficiency in Microsoft Outlook, Word, and Excel.

Bonus if You Bring

• Experience in luxury hotel or resort environments.
• Proven ability to implement advanced safety, loss prevention, and emergency programs.
• Knowledge of wildlife management and property-specific safety initiatives.
• Experience managing budgets and security technology systems.
• Strong interpersonal skills and experience liaising with government or emergency agencies.
• Track record of mentoring and developing high-performing security teams.

Who You Are

You’re strategic, disciplined, and results-driven.
A natural leader with high standards and a strong sense of accountability, you thrive in environments that demand precision, foresight, and decisiveness. You take initiative, manage multiple priorities, and can anticipate and mitigate risks before they arise. You combine technical expertise with operational leadership, ensuring safety, security, and trust for everyone on property.

Lead with vigilance. Protect with purpose. Stay moved.

Physical Demands

• Continuous standing and walking for long periods.
• Frequent bending, reaching, and climbing stairs.
• Ability to lift and carry up to 22 lbs / 10 kg frequently and up to 50 lbs / 23 kg occasionally.
• Ability to respond quickly to emergencies in a variety of conditions, including outdoor and inclement weather.
• Ability to work shifts, including nights, weekends, and holidays as required.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartisan to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.