- 全职
- 正式
- FAIRMONT
- 市场销售
__jobinformationwidget.freetext.LocationText__
Fairmont Kea Lani - Maui, Wailea-Makena, United States
__jobinformationwidget.freetext.ExternalReference__
REF68854K
Reservations Agent (Full-time)
Region
Luxury & Lifestyle
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- 401(k) retirement savings plan and matching program
- One complimentary duty meal for all employees that work more than 6 hours per shift
- Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
- Wellness Offerings
- Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hourly Rate: $29.21
What you will be doing:
- Book and enter room reservation requests using the Property Management System (Opera)
- Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest
- Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Take ownership of guest’s requests and inquiries, ensuring follow up according to the hotel’s standards in a timely manner
- Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
- Update reservations ensuring a flawless check-in and check-out process
- Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions
- Liaise with Sales and other departments to complete necessary tasks
- Assist Reservations Manager to monitor the day-to-day operation
- Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
- Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
- Follow hotel and departmental policies, procedures and service standards
Your experience and skills include:
- 1 year customer related experience required
- Previous Property Manager System experience preferred
- Must be able to speak, read, write and understand the English language
- Requires good communication skills, both verbal and written
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
- Must possess basic computational ability
- Must possess computer skills, including, but not limited to, Microsoft Office applications
- Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred
- Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
- Strong interpersonal and problem solving abilities
- Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
- Must possess outstanding Sales and guest service skills
Education
- High School diploma (or equivalent) and/or vocational training
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor?
So you can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
Rencontrez Adriënne, Directrice Ventes et Marketing hôtel
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Scottsdale
工作类别
工程与维护
描述
Become an Engineering team member of the 5 diamond luxury resort in the Sonoran Desert below the McDowell mountains maintaining Kitchen equipment around the resort. Ensure the overall maintenance of t
参考
1ffdc48c-d86e-4982-9cc1-d7ca4f541f8c
到期日
01/01/0001
薪水
地点
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Scottsdale
工作类别
零售
描述
At the Fairmont Scottsdale Princess, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service, where yo
参考
6675db37-a4e6-4bfd-b1c2-6e17402272bb
到期日
01/01/0001
薪水
地点
Fairmont San Francisco, San Francisco, United States
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
San Francisco
工作类别
市场销售
描述
Reporting to the Director of Event Services and Sales, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly, and engagin
参考
e4a008f9-95da-416a-a716-19b5386d8eb9
到期日
01/01/0001
薪水
地点
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Edmonton
工作类别
餐饮
描述
Third Cook (Full Time) Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitc
参考
5cf5093e-7a5b-47d9-bef9-b1de9da93d3d
到期日
01/01/0001
薪水
地点
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Scottsdale
工作类别
市场销售
描述
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and e
参考
004bd7c9-a2f0-4ae2-b46e-7cb8c951d3c8
到期日
01/01/0001
薪水
地点
Fairmont Dallas, Dallas, United States
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Dallas
工作类别
安保
描述
Loss Prevention Officer:At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Officer, your attent
参考
2347d996-77a1-4757-a54f-58ad846726b8
到期日
01/01/0001
薪水
地点
21c Museum Hotel Bentonville, Bentonville, United States
Experience Level
Associate
工作时间安排
全职
Brands
21C MUSEUM HOTELS
工作类型
正式
Locations
United States
工作类别
餐饮
描述
Reports To: Restaurant Manager, Food & Beverage DirectorGeneral Purpose: The Busser clears used and dirty plates, glasses, etc., from the restaurant and ensures the cleanliness of tables in a timely m
参考
92bbdd98-1810-48e8-acb9-16c65d640aca
到期日
01/01/0001
薪水
地点
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Director
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Jasper
工作类别
客房
描述
Assistant Director, RoomsExperiencing warm and engaging service in scenic surroundings is at The Fairmont Jasper Park Lodge. As Assistant Director, Rooms, the strategic support and leadership you prov
参考
564975d8-09c3-4d2d-bebb-f49ea22eb8f5
到期日
01/01/0001
薪水
地点
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Lake Louise
工作类别
客房
描述
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professio
参考
99c08c61-2f53-40e3-933b-b56048f74a0a
到期日
01/01/0001
薪水
地点
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Lake Louise
工作类别
康乐
描述
We are looking for a highly skilled Nail Technician with expertise in aesthetic treatments to join our luxury spa. The ideal candidate will have exceptional talent in manicures, pedicures, nail art, a
参考
c32c21e9-16f5-4ecc-ae17-76641760c580
到期日
01/01/0001