- 全职
- 正式
- FAIRMONT
- 市场销售
__jobinformationwidget.freetext.LocationText__
Fairmont Scottsdale Princess, Scottsdale, United States
__jobinformationwidget.freetext.ExternalReference__
REF58859I
Reservations Coordinator
Region
Luxury & Lifestyle
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
- 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Opera Central Reservations System and Property Management System
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Update reservations ensuring a flawless check-in and check-out process
- Offer dedicated support to the Sales & Marketing team
- Meet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicable
- Answer incoming reservation calls in a timely manner
- Respond to leads sent from into common reservation inbox
- Follow up with clients through Lead System in TRACK
- Reply to reservation e-mails and double check accuracy of reservation/notes created
- Input Comp Room nights through CUDA forms
- Handle and distribute faxes, voice messages and written messages for external Guests
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Liaise with Sales and other departments as required
- Follow all safety policies
- Other duties as assigned
- Previous room reservation sales experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Flexibility to work weekends and holidays as needed
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional standing, kneeling, pushing, pulling, lifting
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Rencontrez Adriënne, Directrice Ventes et Marketing hôtel
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
San Diego
工作类别
餐饮
描述
Rate of Pay: $17.25/hrThe Server Assistant position’s primary responsibility is to assist with the needs of the servers and bartenders. This candidate must be highly motivated, energetic, and possess
参考
11563a44-8a3b-458a-a42f-7a25c1435c4a
到期日
01/01/0001
薪水
地点
Sofitel Washington DC Lafayette Square, Washington, United States
Experience Level
Not Applicable
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Washington
工作类别
客房
描述
Assistant Front Office ManagerAt Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect
参考
af0f4de7-0a0c-4f15-9838-f6b8e9291ee4
到期日
01/01/0001
薪水
地点
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Banff
工作类别
客房
描述
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the
参考
dc1ee888-4269-4ac8-828e-a530ec736274
到期日
01/01/0001
薪水
地点
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
工作时间安排
兼职
Brands
FAIRMONT
工作类型
正式
Locations
Wailea-Makena
工作类别
客房
描述
As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day – and you will take pride in knowing that your thoughtful attention to detail makes them feel
参考
f0d895c9-510a-4155-a7d3-0c790327868b
到期日
01/01/0001
薪水
地点
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Santa Monica
工作类别
财务
描述
Reporting to the Director of Finance, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging ser
参考
432bf427-051d-43c3-916a-29c0dcbc4d5a
到期日
01/01/0001
薪水
地点
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Scottsdale
工作类别
安保
描述
At the Fairmont Scottsdale Princess, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficien
参考
994ec73c-fd28-4c8b-8cc8-19bb080997b1
到期日
01/01/0001
薪水
地点
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Whistler
工作类别
采购
描述
StorekeeperOur storekeepers assist in managing and organizing a diverse warehouse while working closely with departments to ensure all of their products are delivered and up to par. Come join our team
参考
23ff86fc-d6a3-4e98-9f5f-c85ee1967ccf
到期日
01/01/0001
薪水
地点
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Associate
工作时间安排
临时
Brands
FAIRMONT
工作类型
正式
Locations
Boston
工作类别
餐饮
描述
JOB SUMMARY The Banquet Bartender is required to mix and serve beverages according to established company standards and local laws. ACCOUNTABILITIES The Banquet Bartender is responsible for fulfill
参考
cd329965-2cba-425d-8b1a-1e360c91cfb5
到期日
01/01/0001
薪水
地点
New York, United States
Experience Level
Entry Level
工作时间安排
全职
Brands
ENNISMORE
工作类型
正式
Locations
New York
工作类别
市场销售
描述
What you’ll do in the role…Act as a guardian of Delano, Our Habitas & SLS brand identities, building assets, guidance and tools to ensure thoughtful, memorable and compelling communication at every po
参考
9eb7fbf5-60ee-4934-bdff-eb9ec52e436b
到期日
01/01/0001
薪水
地点
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Banff
工作类别
康乐
描述
For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Banff Springs offers a wide selection of luxurious Spa experiences. Your care and professionalism as a Spa Therapist s
参考
05916db9-31df-424c-acfb-d86a92ffa5e2
到期日
01/01/0001