Reservation Manager

Who we are

Welcome to the William Inglis Hotel, where heritage meets luxury in a vibrant and dynamic setting. We are dedicated to creating exceptional experiences for our guests, backed by a team of passionate and skilled professionals. At The William Inglis Hotel, we believe that our people are our greatest asset, and we are committed to fostering a supportive and engaging work environment.

We are seeking an experienced and highly organized Reservations Manager to join our team at The William Inglis Hotel, a luxurious destination known for its exceptional service and elegance. In this key role, you will oversee all aspects of the reservations process, ensuring seamless guest experiences from initial inquiry to arrival. You will manage multiple room bookings, optimise occupancy and revenue, and lead a team to deliver outstanding customer service. The ideal candidate will have a strong background in hotel reservations, excellent leadership skills, and a passion for luxury hospitality. If you thrive in a fast-paced environment and have a keen eye for detail, we’d love to hear from you!

• Proven experience in hotel reservations or front office management, preferably in a hotel setting
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
• Excellent leadership and team management skills
• Exceptional customer service and communication abilities
• Strong organisational and problem-solving skills with attention to detail
• Ability to optimize occupancy, maximise revenue, and manage room allocations efficiently
• Experience handling group bookings and coordinating with sales and events teams
• Ability to work in a fast-paced environment and adapt to changing priorities
• Flexibility to work various shifts, including weekends and holidays, as needed

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Apply now

Let you passion shine, contact Samantha.Plant@accor.com