Reservation Manager

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We are seeking a highly organized and customer-focused Reservation Manager to join our team in Baghdad, Iraq. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.

• Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
• Develop and implement strategies to optimize occupancy rates and maximize revenue
• Lead, train, and motivate the reservations team to meet and exceed performance targets
• Monitor and analyze reservation trends, providing regular reports and insights to senior management
• Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
• Handle complex reservations, including group bookings and VIP guests
• Resolve customer complaints and issues promptly and professionally
• Ensure accurate and up-to-date information in the reservation system
• Stay informed about local events, promotions, and competitors to adjust strategies accordingly
• Implement and maintain standard operating procedures for the reservations department
• Ensure compliance with Iraqi hospitality regulations and industry standards

• Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel 
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
• Excellent leadership and team management skills
• Exceptional customer service and communication abilities
• Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
• Flexibility to work various shifts, including weekends and holidays, as needed