__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Job Category__ 客房

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

To use the proper telephone etiquette as per Sofitel standards.
To respect the privacy of the guests and the confidentiality of the information.
To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.
To call the Club Millesime Lounge Supervisor, CM Manager, DM or the FOM for advice in serious cases or if an approval is required.
To report all guest comments or complaints.
To review on daily basis the Lounge logbook and keep it updated.
To daily update the guest profiles with “likes” and “dislikes”.
To attend a daily line up briefing conducted by the Lounge Supervisor. To provide a proper handover between the shifts.
To share daily activity highlights with the Club Millesime Lounge Supervisor, including internal and external guest opportunities.
To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Experience Officer