Reservation Manager

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We are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.

• Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
• Develop and implement strategies to optimize occupancy rates and maximize revenue
• Lead, train, and motivate the reservations team to meet and exceed performance targets
• Monitor and analyze reservation trends, providing regular reports and insights to senior management
• Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
• Handle complex reservations, including group bookings and VIP guests
• Resolve customer complaints and issues promptly and professionally
• Ensure accurate and up-to-date information in the reservation system
• Stay informed about local events, promotions, and competitors to adjust strategies accordingly
• Implement and maintain standard operating procedures for the reservations department

• Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel 
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
• Excellent leadership and team management skills
• Exceptional customer service and communication abilities
• Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently

Flexibility to work various shifts, including weekends and holidays, as needed

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times