__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ ACCOR

__vacancyopjusttionswidget.opt-Job Category__ Revenue Management & Pricing

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Main Duties:

Administration

Liaise with different departments for smooth and co-ordinated work.
Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

Maintaining guest profile and updating the same on regular basis
Ensure to interact with the guests & enable the team to understand guest requirements

Financial

Responsible for maintaining high level of room sales, by up selling.
Adhere to Accor guidelines for all the financial related procedures
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis.

Operational

Adhere to the Standard Operating Procedures & policies.
Ensure maximum room occupancy within agreed overbooking policy
Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
Ensuring all calls are handled according to Resa Vision training
Check the grooming and hygiene of the team.
Conduct briefing for Reservation team
Communicates with FOM all information likely to be interest to them
Preparing the reservation team with different rate query and training the team
To practice up selling of rooms
Ensuring that the team strives for achieving the budget and goals of the department
Ensuring that the guest special requests are taken care of.
Ensuring that the airport pick up and drop is communicated to concierge chief well in time
Ensuring the all VIP to be marked on the system as VIP
Making sure that the Opera system does not have double guest profile
Ensuring that the field picked up in Opera are accordingly to the guest information
Reports to be in proper manner

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Reservation Executive