__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Job Category__ 市场销售

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Job Description

Summary

This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Responsibilities

Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups.
Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

Your experience and skills include:

Guest focused personality is essential
Prior experience working with Opera Cloud or a related system experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus Point.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

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