Job Description

Primary Responsibilities

Maximize room bookings by delivering a pleasant and efficient reservations service.
Ensure that reservations are dealt with effectively, while maximizing revenue.

People Management

Work with internal/external representatives from different functions for executing the reservations.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Reservation Associate