Recreation Supervisor

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

As our Recreation Supervisor, you will take care of the little things and the big things at the Beach and pools: ensuring a safe and enjoyable environment for Colleagues and guests, ensuring a seamless daily operation and overseeing the growth and development of the department Colleagues. 

What you will be doing:

• Assist & ensure seamless daily operations of Hui Holokai, beach and pool areas with an emphasis on luxury service standards
• Conduct pre-shift briefings
• Assist the Recreation manager with special projects, developing, planning, and implementing guest activities, events, special group events, site inspections, and pre-con meetings as necessary
• Work closely with the departmental leadership and staff to provide support and direction
• Take ownership for guest's cabanas and daybeds, reservations and special requests. Work closely with the concierge and activities agents
• Motivate, lead, coach and monitor the performance levels of all team members
• Assist with hiring, coaching, and completing colleague performance reviews and discussions
• Record & control inventory, including ordering of department's linen inventories, retail, and guest supplies
• Supervise, coordinate and direct prompt, efficient and courteous service in & around department's areas. Assign and control side duties in a fair and reasonable manner
• Ensure the deliver of luxury service by maintaining high staff morale and team spirit while maximizing profit potential
• Establish and maintain effective colleague relations, watch proper staffing levels and labor hours
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on problem resolution and guest satisfaction with beach and pool experience, including activities
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate and promote the Fairmont Orchid, ALL program and department specific initiatives in working towards sustainable operations
• Actively participate in monthly departmental sales promotions

Supportive Duties and Responsibilities:

In addition to performance of the essential functions, this position will be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Perform other duties as requested, such as cleaning unexpected spills and executive special guest requests
• Assist with upcoming groups and groups in house

Your experience and skills include:

• Minimum of 2 years supervisory experience
• Minimum of 2 years' experience in customer service practices and relationship marketing
• Computer literacy a must including applications such as Word and Excel, & data base software
• Professional in presentation, customer service demeaner and guest service discretion
• Excellent written and verbal communication, interpersonal and leadership skills
• Self-motivation and organizational skills with initiative and the proven work ability to work well under pressure
• Previously demonstrated the commitment to exceeding guests' expectations at all times
• A Post-Secondary Degree or Diploma in Hospitality from a recognized institute is preferred
• Knowledge of the Big Island of Hawaii and all it has to offer is required

Hourly Rate: $31.46 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid