Receptionist

HOTEL Heritage Grand Perast is located in the UNESCO-protected coastal town of Perast, on the Montenegrin coast.

More than 300 houses and palaces densely populated on the coast make Perast one of the most attractive tourist destinations in the Mediterranean, and HOTEL Heritage Grand Perast one of the most beautiful in Europe.

In 2021, Condé Nast awarded the Heritage Grand Perast Hotel the award for the best hotel in Europe.

HOTEL Heritage Grand Perast has a total of 130 rooms, 2 restaurants, SPA center with treatment rooms, sauna, indoor and outdoor pool, and is looking for a Receptionist with experience.

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information on the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon Guests’ departure.
• Handles walk-in counter reservations at all times and processes call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensures that all guests are greeted on arrival & departure from the hotel.
• Review log book, verify outstanding, and follow up pending. Identify any special assignments for the daily
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities, and special requests of the guests.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint are handled efficiently and courteously.
• Review and update Logbook
• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information on the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon Guests’ departure.
• Handles walk-in counter reservations at all times and processes call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensures that all guests are greeted on arrival & departure from the hotel.
• Review log book, verify outstanding, and follow up pending. Identify any special assignments for the daily
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities, and special requests of the guests.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint are handled efficiently and courteously.
• Review and update Logbook