Public area cleaner/Houseman

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

As a Public Area Attendant/ Houseman, you are an essential part of our Housekeeping team, entrusted with maintaining the cleanliness of our shared spaces and ensuring attention to detail. You will feel comfortable working both independently and as part of a team, while engaging with guests and assisting them with any questions or needs they may have.

• Maintain the property’s cleanliness and appearance, both indoors and outdoors.
• Take on the cleaning challenge, ensuring that indoor and outdoor public areas (including the pool, gym, and shared bathrooms) are always spotless and meet our high standards.
• Safely operate specialized cleaning equipment and chemicals.
• Assist guests with inquiries and security-related matters, and collaborate with other departments to complete tasks effectively.
• Act as a point of contact for maintenance and guest services, reporting any issues, from maintenance concerns to damaged equipment or missing items.
• Ensuring all service areas are fully stocked with guest amenities, towels and linen for the day ahead
• Moving clean and dirty linen trolleys around hotel as required
•  Support the housekeeping team with any cleaning support as needed

• Previous experience in a similar role (such as cleaner, houseman, or public area attendant) is advantageous.
• You communicate warmly and effectively, creating a welcoming atmosphere for both guests and colleagues.
• You possess strong attention to detail, manage time efficiently, and take pride in your work.
• Physically fit and adaptable to work in various environments, both indoors and outdoors, including stairs and uncovered areas.
• Enjoy collaborating with diverse teams.
• Reliable transportation and flexibility to work a range of shifts, including weekends and public holidays

he Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage