People and Culture Officer

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are Heartists®

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

The Role

To provide service that is sincere, warm and enthusiastic, ensuring the employees satisfaction in order to make a professional first impression of the People & Cultures Department

• To set up the medical insurance of the group, making sure that heartists have the best medical benefits with the most reasonable prices while not jeopardizing the quality of care that they will receive.
• Promotes awareness of health, safety and wellness.
• Oversees the administration and communication of all benefits within the hotel units.
• Treats each heartist as a unique individual with tender love and care.
• Streamlines clinic operations for uniformity of nursing service with an eye towards quality patient care.
• Negotiates with benefits providers for better rates, service and savings.                                                                                                  

Key Deliverables and Responsibilities

Planning & Organizing:

1. Inform heartists of changes to People & Cultures related benefits policies and procedures.
2. To be aware and fully support all Mövenpick People & Cultures core standards.
3. To conduct a benefits survey of similar properties in the area including a comparison of benefits given (e.g. housing, education allowance, medical cover, etc.) in order to compare and adjust benefits to be in line with market practice.
4. Organize the medical clinics and the furnishing of all the medical clinics for the 4 properties in the Mövenpick group including overseeing the selection of FF&E and OS&E.
5. Set up and implement full medical policies and procedures including long-term and temporary disability coverage.
6. Process medical papers for heartists of all levels in preparation for securing employment visas.
7. Ensures that all Dubai Municipality guidelines are strictly observed and adhered to.
8. Set up and conduct various training programs on personal hygiene, kitchen safety procedures, food handling and basic first aid including defibrillator training.
9. Actively involved in coordinating and promoting annual Health, Safety and Wellness Fair.
10. Responsible for recruiting, training and managing the performance of nurses for the hotel clinics.
11. Promotes health and safety programs, including injury prevention, long and short term disability and coaches departments on the hotels’ modified work program.
12. Maintains good working relationships with the management team while maintaining confidentiality and quality patient care.
13. Will initiate visa medical and occupational health processing at the Dubai Municipality with an eye towards cutting the Company’s medical expenditures and ensuring a smoother flow of medical procedure.
14. Will initiate community service in coordination with the Dubai Municipality such as Clean Up The World, blood donation and an Earth Hour campaign. 

Operations:

1. Maintains a fully supplied clinic (i.e. medicines, first aid apparatus etc.) and staff accommodation clinic as well as keeping a systemic medical file for all staff.
2. Ensures a clean and safe working environment, by participating in any ongoing safety programs.
3. Works hand in hand with the Government Relations Department towards issues related to the medical clinics and medical licenses.
4. Attends to staff’s medical needs.
5. Main point of contact whenever a major medical decision/procedure is to be carried out on the patient’s behalf.
6. Promotes awareness of health, safety and wellness to reduce work-related injuries and illness.
7. Will help pre-screened/reference check candidate
8. Negotiations benefits rates with underwriters

Administration:

1. Distribute benefits and pension notices to eligible heartists monthly, and cross-check/follow up to ensure all eligible heartists have applied/waived pension and benefits.
2. Ensures Heartist action forms and benefits commencement dates are accurate for salaried hires or transfers or re-hires and likewise ensures and transferring and terminated forms are process accurately.
3. Audits enrolments, waivers, terminations and billings by insurance monthly, quarterly and annually, ensure the accuracy of records.
4. Facilitates, organizes and administers New Hire sign in.
5. Responsible for processing all the necessary papers for reimbursement.
6. Tracks and reports monthly summary of incidents and safety statistics, champion’s hotel’s prevention of lost-day claims, by probing incidents and reporting for standards.
7. Files all general documents and correspondence and ensures the confidentiality in all matters relating to the People & Cultures department.
8. Update heartist records in regards to incident report, and short – term disability days and leave accumulated days.
9. Authorizes and controls sick leave of heartists at all levels.
10. Completes payroll data entry in a timely manner

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

• 1-2 years of experience in a similar Human Resources position or strong experience in administration role and payroll.
• Strong computer skills and social media savvy with an excellent knowledge of Graphic Design Software (Adobe Suite, Canva etc)
• Ability to maintain the highest level of confidentiality. 
• A strong work ethic with a proactive and flexible approach.
• Ability to coordinate and build a strong core of people who can assist with hosting events.
• Ability to work well under pressure.
• Ability to support a collaborative environment.