Front Desk Agent

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $26.35 - $32.94 per hour

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:             

• Oversee and resolve all guest communication in a professional and courteous manner.
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
• Respond to all guests in a timely manner, ensure follow-up.
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy.
• Maintain and protect guest privacy and discretion.
• Other duties as assigned.

• Excellent communication and organization skills required
• Strong guest service background
• A professional presentation
• Previous customer service experience required

All your information will be kept confidential according to EEO guidelines.