Pastry Sous Chef Tourrier

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Scope Of Position

The role off Pastry Sous Chef Tourrier will be responsible for day to day running and supervision, preparation, and service of food within the pastry department, the Pastry Sous Chef Tourrier role will have an emphasis on bakery and dough production.

Taking a leading role in managing and demonstrating food hygiene, health and safety and responsibility in the department.

Ensuring stock is correctly ordered, stored and labelled in accordance with Raffles standard operating procedures. You will be responsible for developing and following recipes to ensure consistency in our product.

Responsibilities

Operation

• Responsible for day to day running and supervision, preparation, and service of food from the pastry and bakery areas.
• Ensuring the highest standards are always maintained to the standards required by the hotel.
• Lead, manage and take responsibility for your section and department.
• Oversee and take responsibility for stock ordering, rotation and correct storage.
• Follow correct operating procedures when using equipment such as mixers, ovens and utensils.
• Oversee the production and service of baked goods, dough production and pastry items for all hotel outlets and orders.
• To ensure that strict hygiene controls are kept in all Kitchen areas.
• To take a led in training, mentoring and developing junior members of the hotel staff, setting an exemplary example whilst demonstrating leadership skills.
• To undertake any specific function of any Raffles kitchens/ kitchen management as delegated by the Executive Pastry Chef and Executive Pastry Sous Chef.
• Understands that the pastry department work as one team to support and be directly responsible for the quality, production and service for pastry/dessert/bakery in all outlets within the hotel including but not limited to the restaurants, events, private dining and canteen.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

• Ensuring composure under pressure and providing leadership and guidance to the Team when required.
• Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
• Discusses operational issues with the team and provides guidance.
• Encourages the team to ask questions, make requests and come up with new ideas.
• Creates a positive environment in the team by providing support in a timely and helpful manner.
• Demonstrates humility and takes responsibility for mistakes as they happen.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Prior experance to a junior sous chef level or above, with experance in bakery and dough production.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Disclaimer

• The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.
• Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Respect:   We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging:  We celebrate our differences. We support each other and we                               always stand together.

Integrity: We build trust through mutual respect and being authentic.
Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence:  We make genuine connections, and we cherish everyopportunity to make the people around us feel special.