Groups Reservations Coordinator

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:
• Salary - £28,148.64 per annum.
• Contract start date - 1st April, 2026
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Talent gym access
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

If you feel you are the right candidate for the role as our Groups Reservations Coordinator, please click ‘apply’ now! We’d love to hear from you!

• Process and input group reservations following hotel reservations policy.
• Follow-up on all the groups starting from inquiry to actualization and keep track of the payment and cancellation deadlines.
• Update and process any group’s agreed commission timely.
• Keep a check on the room inventory to maximize room sales.
• Answer all group related calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. Answer all individual reservations related calls in the absence of the individual reservations coordinator.
• Monitor group room block status and update availability.
• Ensure all reservations are accurately actioned within the same working day.
• Check and update, as necessary, group rates in Opera cloud.

• Prior experience at reception / reservations is preferable but not mandatory
• Clear oral/written communication
• Exemplary time management and organizational skills
• Problem solving abilities
• Previous experience in a similar role is preferable not necessary.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf