Outlet Sales & Service Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations.  Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features.  Add engaging service and the result is an unforgettable guest experience. 

Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 82 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.  Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

We are seeking a dynamic and results-driven Outlet Sales and Service Manager to lead the sales efforts for Fairmont Chicago, Millennium Park’s outlets. This role is responsible for developing and executing sales strategies to drive revenue, build strong client relationships, and enhance the visibility of our restaurants within the local and travel market. The ideal candidate will have a deep understanding of the hospitality industry, strong networking abilities, and a passion for food and guest experiences.

Reports to Director of Sales and Marketing and Director of Food and Beverage

This is your chance to work in a dynamic, high-energy environment at one of Chicago’s most iconic venues, contributing to the success of the hotel, while creating unforgettable experiences for clients and making special happen!

Job Responsibilities:

Essential functions of the position include but are not limited to:

• Responsible for representing the hotel and outlets through making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate and close catering business.
• Daily meets with and entertains customers, conducts property tours, participates in tradeshows, industry and community events to promote facilities and services and close deals.
• Answering telephone calls, responding to lead calls and assigned leads in Tripple Seat or any other relevant platforms.
• Manages all aspects of the customer relationship including drafting proposals and contracts responding to customer inquiries, as well as organizing all other arrangements as they relate to social and corporate events set-up and execution of social and corporate programs, meetings, meals and special events.
• Creative design of menus and events to maximize revenue and event experience
• Day to day administrative duties as needed.
• Prepares and presents catering forecasts and reports as required by Director of Sales and Marketing and Director of Food and Beverage
• Coordinate formal planning for and execution of significant events.  
• Prepare and review all appropriate documents (Group Resume, BEOs, REOs etc).
• Oversee the daily distribution of REO’s for the hotel team.
• Service Group files as business levels requires.
• Attend all necessary meetings to communicate event requirements.
• Audits customer checks and department charges and files to ensure accuracy.
• Ensures that contracts, menus, letters and reports are completed according to Accor standards and policies.
• Re-book functions and follow-up with customers by sending a thank you.
• Performs other duties and responsibilities as assigned or required.
• Any other duties as required.

Job Requirements:

• Must be knowledgeable in all areas of banquet and event etiquette, guest relations and service standards.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Ability to manage and direct staff.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines and multi-task
• Must be effective in anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• This position is eligible for the Accor Accelerate program with NCA.

Education & Skills:

• Four-year degree in Hotel and Restaurant Management or equivalent combination of education and professional experience.

Experience:

• Three years’ prior qualified work experience.
• Hospitality experience required.

Physical Requirements:

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Compensation: Subject to experience and qualifications, salary range $70,000 - $85,000.

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

#LI-TM1