Operations Manager

Mercure Kuala Lumpur Trion, tallest hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Be visible around the hotel and show an active interest in our colleagues’ welfare
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

• Bachelor’s Degree from a reputable hospitality school preferred
• Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Ability to communicate in a local language where the hotel operates is desirable
• Strong working knowledge of MS Excel, Word, & PowerPoint

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.