Front Office / Operator

We are seeking a professional and customer-focused Front Office / Operator to join our team in Aqaba, Jordan. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.

• Greet and welcome guests in a friendly and professional manner
• Handle check-in and check-out procedures efficiently
• Respond to guest inquiries and requests promptly and courteously
• Manage room reservations and assignments
• Process payments and handle cash transactions accurately
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Assist with concierge services, including providing local information and arranging transportation
• Maintain a clean and organized front desk area
• Handle guest complaints and resolve issues in a timely manner
• Perform administrative tasks such as answering phone calls and emails
• Ensure compliance with hotel policies and procedures

• High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred)
• 1-2 years of experience in hotel front desk or similar customer service role
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite
• Knowledge of hotel management software (e.g., Opera PMS)
• Excellent multi-tasking abilities and attention to detail
• Strong problem-solving skills and ability to work under pressure
• Basic accounting and cash handling skills
• Understanding of hotel operations and guest services
• Professional appearance and positive attitude
• Ability to work flexible hours, including nights, weekends, and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus