Management Trainee, Front Office

Your Future Starts Here

Do you have a talent for making people happy? If so, we want you on our team! At Fairmont Singapore and Swissôtel The Stamford, we believe that hospitality is all about heart. Our mission is to create joy and unforgettable experiences for our guests, and we invite you to join us on this exciting journey.

Join a dynamic team where your growth is our priority. Whether you're welcoming globetrotters to our 2,030 rooms and suites or helping create unforgettable moments in our top-notch restaurants, bars, and the award-winning Raffles City Convention Centre, there's a role for you here as you kickstart your hospitality career.

With access to endless career opportunities within the global Accor network of over 5,000 hotels, your future is bright. We offer amazing full-time positions that match your career goals and give you the chance to make a real impact. We're dedicated to helping you grow through various development programmes that set you up for success.

Come join Fairmont Singapore and Swissôtel The Stamford, where your passion for hospitality can truly shine. Your journey to creating happiness starts with us.

MANAGEMENT TRAINEE

Objectives

To groom, nurture and develop young talent for junior management positions with potential to grow within the organization and/or the group. This programme allows the Hotel to be equipped with a ready pool of leaders for future succession planning.

Management Trainee Programme

Management Trainees (MT) will embark on a 12-month training programme in preparation for assuming a leadership role within the department. Throughout the 12-month rotation, the Management Trainee will learn the basics and be rotated within the different positions/sections in the department.

An individualized development plan is created to map out rotations based on the individual’s background, experience and exposure. This program offers the Management Trainee to acquire work experience from ground level whilst gaining customer service skills and developing supervisory skills. Upon successful completion of the 12-month rotation, the candidate will be placed in a suitable management position, serving an 18-month bond with the company.

Front Office

The Front Office is responsible for creating a memorable experience for our guests starting from the moment of arrival, during their stay and up till they check-out and depart from our hotel. The Management Trainee will be learning the ropes from ground level to support the Front Office operations, and grow into the role of a Guest Relations Executive or Assistant Manager at the Front Desk after a 12-months training and specializing in Front Desk Operations.

Summary of Responsibilities:

Reporting to the Director of Front Office Operations, the Management Trainee will rotate between the different positions/sections in the department:

• Front Desk
• Airline Crew
• Group Check-ins
• Guest Loyalty Programs
• Executive Club Floor
• Lobby Host
• Training in Opera systems
• Customer Service Standards (LQA, VOG, TripAdvisor)

Requirements: 

• Shift Work (including Sundays and PHs)
• Constant standing and walking throughout shift
• Must be able to bend and lift heavy items
• Only open to Singaporeans and Singapore Permanent Residents

Qualifications:

• Minimum Diploma/Degree qualification in related disciplines
• Fresh graduate with a keen learning aptitude is welcome to apply
• Strong administrative skills, organised and meticulous
• Excellent interpersonal and communication skills
• Effectively bilingual in English and Mandarin
• Possess a positive attitude, mature, highly initiative and a self-starter
• A good team player who is able to work independently in a highly pressurising and fast paced environment
• Proficient in MS Office Applications
• Able to commence work immediately or within short notice