Lead Concierge

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives 
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs

Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions 

The Lead Concierge is the ultimate ambassador for a luxury hotel. It is their responsibility and honor to ensure all guests have the best experience possible at their hotel and that all of their expectations are fulfilled. They must be skilled at offering sincere advice, accurate information and assist in booking and facilitating any and all activities and requests within moral reason. Essentially, the role of a Lead Concierge is that of temporary personal assistant, local travel guide, community and brand ambassador. The Lead Concierge supervises the entire Concierge team and holds them and all other hotel colleagues to the same high standard. 

• Regulate and maintain positive and strong relationships with quality vendors committed to providing their guests with the highest level of service and value.
• Share information with arriving guests and all colleagues, so all are equally aware of current events, road conditions and services available, etc.
• Organize and maintain the lobby wine tasting calendar is a way that is fair to all partners and featured vendors.
• Ensure communication is maintained by all team members.
• Actively research new vendors, restaurants and services to ensure the hotel is offering the best recommendations and services possible.
• Must be able to provide engaging service and personalized recommendations based on each guest’s individual needs.
• Must be knowledgeable about all aspects of the local area and able to accurately answer questions about attractions and things to do.
• Able to answer the telephone in a professional manner and assist guests with any questions, directions, requests and needs.
• Coordinate all guest requests for special arrangements and/or services in a courteous and efficient manner.
• One must be familiar with local business services (retail, couriers, salons, cleaners, etc.), transportation (chauffer, guide/host services, group tours, taxi’s, shuttles, car rentals, biking, cruises, ferries, etc.), local restaurants, night life, activities (theatres, galleries, gyms, tours, etc.), venues (wineries, theatres, arenas, etc.), locales (hospitals, churches, beaches, shopping stores, etc.) and special events.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong leadership skills.
• Ability to diplomatically work with front line colleagues and upper management.
• Able to create, implement and enforce operation systems.
• Ability to anticipate and correct issues before they occur.
• Detailed and intimate knowledge of Sonoma/Napa and surrounding areas a must.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.
• Ability to multi-task in a high-profile, high-traffic environment.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
• Ability to read, comprehend and write simple instructions and/or short correspondences, emails and memos.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends.
• Organized and extremely detail oriented.
• Team player, able to work independently and have great communication skills.
• Wine knowledge highly preferred.

Hourly rate of $27.00

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country.  As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.