Lead Associate - Retail Distribution Center

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

At the Fairmont Scottsdale Princess, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service, where your warmth and knowledge of our offerings will assist guests in re-creating our exceptional hotel experience in their own homes.

What you will be doing:

Building High Performing Teams:

• Develop, inspire, and retain top talent
• Coach and develop to maximize the success and efficiently of storeroom associates
• Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
• Effectively and fairly manage and drive high performance of all associates
• Ensure onboarding and continued training of the associate team
• Positively communicate personal and team goals to promote the highest output.

Daily Meetings & Tasks

• Retail Leadership storeroom presence
• Run all sales reports for prior day on all stores
• Accurately pull all replenishing product and deliver to the proper stores based on sales reports
• Inventory all boxes in the storeroom at the beginning of the shift and make sure all boxes from previous day are accounted for.
• Efficiently count incoming orders to insure Correct invoicing
• Accurately receive all orders into Dataworks
• Efficiently and properly sticker all received orders
• Promptly deliver and store new items in storeroom/store

Live the Culture:

• Make good, fact-based shopkeeper decisions that keep the stores full and abundant
• Build a storeroom environment that is sharply focused on consistently and accurately receiving of all goods
• Lead consistent focus on delivering engaging customer experiences
• Promote the culture of colleague recognition
• Build a team that works well together based on the needs of the division

Operational Excellence:

• Oversee all aspects of storeroom and shop floor execution, including inventory accuracy, space management, and product presentation. Maintain a strong leadership presence in the storeroom and retail areas to provide direction and oversight.
• Uphold and enforce all policies, procedures, and brand standards.
• Direct inventory management activities.
• Ensure prompt, organized, and accurate delivery of new merchandise to store locations.
• Accountability of all policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations
• Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment.

Weekly Meetings & Tasks

• Weekly direct report one on one meetings
• Include 5-minute micro-training sessions during down time — covering topics like receiving accuracy, Dataworks tips, or safety procedures.

Monthly Meetings & Tasks

• Check and replenish basic supplies (labels, printer ink, tape, clipboards, cleaning materials) and reorganize storage bins and shelves.
• Execute monthly shop inventories in partnership with Director of Retail Receiving & Business Support
• Develop a rotational system where storeroom staff can cross-train in other shops or retail functions to build skillsets and keep daily work fresh.
• Allocate time for monthly organization and cleaning, ensuring proper labeling, shelf order, and accessibility.
• Identify items with upcoming expirations or limited-time relevance and communicate with Director of Retail Receiving & Business Support for promotional action.

Quarterly Meetings & Tasks

• Create and schedule quarterly storeroom deep cleaning
• Review Team training needs developing training needs
• Rotate seasonal or dated product to front shelves and flag excess or aged items for sell-through strategies.
• Update product shelf labels, storage signs, and area identifications to maintain clear visibility and reduce mispacks.
• Review current Standard Operating Procedures with team, incorporating any changes or improvements into training materials.

Annual Meetings & Tasks

• Schedule an annual deep cleaning of the storeroom — including floors, vents, shelves, light fixtures, and hard-to-reach storage areas.
• Check all equipment used in the storeroom (scanners, printers, carts, ladders, etc.) for wear, service needs, or replacement.
• Ensure all storeroom team members are up-to-date with required training or certifications (e.g., food safety handling, lift training)

Other Operating Purchase Requests & Approvals

• Purchase requests are approved by Director of Retail Receiving & Business Support

• Previous experience within retail preferred
• Computer literate in Microsoft Window applications and/or Point of Sales System required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Previous Hotel experience preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS