Housekeeping Supervisor

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Manage and supervise all tasks of his/her staff
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms, and housekeeping pantries according to set standards and procedures
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using the PMS system
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at the floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to the Assistant Housekeeping Manager
• Record room status in the allocated section accurately
• Comply with the hotel’s health, safety, and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in-room categories

• Good eye for details.
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Degree in hospitality management preferred.
• Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent customer service skills and ability to handle guest complaints effectively.
• Knowledge of cleaning chemicals, proper handling, and safety procedures.
• Flexibility to work various shifts, including weekends and holidays.
• Physical stamina to stand for extended periods and lift up to 25 pounds.
• Bilingual skills (English and another relevant language) are a plus.
• Experience with inventory management and budgeting for housekeeping supplies.
• Demonstrated ability to train and mentor housekeeping staff.

Your team and working environment:
Mövenpick Hotel & Apartments Ghala Muscat, a five-star property in Ghala Heights, seamlessly combines Omani charm with Mövenpick's Swiss hospitality. Just 12 minutes from Muscat International Airport, it offers 282 rooms, 58 serviced apartments and modern amenities for business and leisure. Featuring four dining venues and versatile event spaces venues it caters to diverse needs. Guests can rejuvenate at the rooftop infinity pool, and scenic fitness centre for an unforgettable stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.