Housekeeping Supervisor

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Housekeeping Supervisor’s primary responsibilities are the daily inspection of Guestrooms, public areas, back of the house and to lead and supervise a professional team of Colleagues to ensure the department achieves the highest levels of service excellence, impeccable cleanliness, and adherence to Fairmont standards.

Reporting to Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for conducting quality inspections to ensure the highest levels of cleanliness in Guestrooms, public areas and Heart of House in accordance with Fairmont standards, policies and procedures.
• Ensure high morale and productivity levels through staff planning, training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action.
• Assist Housekeeping leaders in the building of an efficient team of Colleagues, by participating and showing initiative concerning quality hiring, retention and development of Colleagues.
• Responsible for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings.
• Ensure departmental schedules reflect our service commitments, colleague needs and business-productivity commitments.
• Ensure that our Colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform.
• Responsible for communicating all operational concerns to the leadership team and proactively finding appropriate solutions and implementing action.
• Responsible for maintaining high level of performance, work quality and service standards of Housekeeping Colleagues.
• Ensure Guestrooms and public areas are serviced, maintained and prepared in a timely and efficient manner.
• Ensure completeness of Guestroom mini bar items, refill & charge consumptions promptly and alert discrepancies as required.
• Responsible for liaising with Front Office, Engineering and other departments in the overall operations of the rooms division to ensure the highest level of Guest service are maintained.
• Process requests and delegates work assignment in a timely manner while adhering to Fairmont’s brand standards.
• Follow all Occupational Health and Safety regulations.
• Ensure all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of Ethics.
• Ensures key control procedures and adheres to Hotel’s policies with regards to security.

• Must be Guest-oriented, have a vibrant personality, posses strong initiative with observational skills & attention to details.
• Must possess the ability to make informed decisions through organizing, planning & taking ownership to assigned responsibilities.
• Must have excellent communication skills, both written and verbal.
• Must be highly organized, energetic and possess the ability to work well under pressure.
• Must be results-oriented by being motivated and driven to meet objectives.
• Must have the ability to manage several tasks simultaneously.
• Must be physically fit in order to lift and move furniture and equipment.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be flexible in terms of working hours.
• Previous supervisory and training/teaching experience is an asset.
• Must have a strong leadership skills, able to motivate and lead Colleagues to achieve the department’s vision and measurable goals.

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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