Housekeeping Coordinator

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

• Assist in administrative work for Housekeeping operations.
• Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests.
• Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments.
• Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations.
• Establish priorities of work and repairs to be done and constantly follow-up until work is completed.
• Prepare reports for the room attendants and update room statuses in the computer.
• Maintain records on labour costs, overtime, sick leave, ambassador absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
• Check daily operational reports- Supervisor, Room Attendants and Amenities.
• Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate.
• Ensure that ambassador rosters are accurate and covers all areas.
• Initiate special cleaning assignments and ensure that they are carried out according to plan.
• Check all rooms blocked for VIP arrival / in-house / long-stay guests.
• Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
• Assist with the control of guestrooms & public areas supplies.
• Ensure that all equipment & machines issued are returned in good condition.
• To carry out monthly inventory procedures for all housekeeping supplies and equipment.
• Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
• Coordinate monthly meetings for supervisors.

• Previous experience in housekeeping is preferred
• Sound knowledge of Opera, preferred.
• Good computer skills, word, excel and powerpoint.
• Excellent time management, organisational skills and ability to work autonomously.
• Able to take ownership of guest complaints and follow through with a resolution with the support of the supervisors and manager.