- 临时
- 正式
- MERCURE
- 客房
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Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
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REF68852W
Hotel All-Rounder - Mercure Brisbane Garden City
Region
MEA SPAC
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Just 12 km from Brisbane CBD, Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Garden City Shopping Centre.
The hotel has 120 guest rooms, a large newly refurbished restaurant and Cafe and small conference room.
We are seeking an energetic and enthusiastic Casual Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
What will you be doing?
- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Shifts in Food & Beverage & Front Desk
- Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks in the cafe, preparing and delivering food and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assisting our guests at our new self check in kiosks
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Your Skills and experience include:
- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
- Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting
- Availability to work across a 7-day rotating roster including mornings, afternoons, evenings and weekends
What’s in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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