Hostess

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Maintain full knowledge of dining room layout, table/seat assignments, table setups, restaurant capacity, operating hours, price range, dress code, and daily operational updates including arrivals, departures, VIPs, and group activities.

• Adhere to all departmental policies, service procedures, and standards.

• Answer telephone calls within three rings using correct greetings and professional etiquette.

• Record, confirm, and update restaurant reservations and cancellations in line with departmental procedures.

• Communicate any reservation or cancellation changes to management in a timely manner.

• Monitor and prepare daily assignments ensuring compliance with service standards.

• Ensure menus and check folders are clean, organized, and available in sufficient quantity.

• Maintain cleanliness and organization of the hostess stand.

• Review the reservation book, pre-assign tables, and coordinate special guest requests.

• Greet guests professionally at the restaurant entrance and escort them to their designated table.

• Present menus to guests and ensure they are satisfied with their seating.

• Ensure tables are set and maintained according to service standards.

• Anticipate busy periods and implement procedures to manage waiting lines effectively.

• Proactively identify and respond to guest needs, maintaining a high level of service at all times.

• Maintain positive guest relations by delivering courteous, friendly, and professional service.

• Stay knowledgeable about hotel services and activities to handle guest inquiries accurately.

• Address guest complaints following service recovery procedures and promptly inform the Team Leader.

• Monitor guest reactions and communicate feedback to management to ensure continuous satisfaction.

• Ensure tables are cleared and reset according to departmental guidelines.

• Maintain cleanliness and proper working condition of section equipment and supplies.

• Support restaurant colleagues with operational tasks to ensure smooth service delivery.

• Promote cooperation and teamwork to enhance productivity and service quality.

• Promote F&B products and offerings to guests where appropriate.

• Complete all training requirements successfully.

• Assist the Supervisor in ensuring cashiering procedures are followed accurately and balanced.

• Assist with menu printing and preparation.

• Report for duty on time wearing the correct uniform and name tag; follow all appearance and hygiene standards.

• Maintain strong working relationships with colleagues and other departments.

• Comply with all hotel policies, including Fire, Hygiene, Health & Safety regulations.

• Comply with all local legislation and regulatory requirements.

• Adapt to departmental changes as needed by the operation.

• Demonstrate flexibility in performing additional duties within job capability, including cross-departmental support when required.

• Attend trainings, meetings, and required departmental briefings.

• High school diploma or equivalent 
• A hospitality degree is a plus
• Previous experience as a hostess in a luxury restaurant or five-star hotel is preferred.
• Knowledge of reservation systems (e.g., OpenTable, ResDiary) is an advantage.