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Manly Pacific Hotel Sydney - MGallery Collection, Manly, Australia

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REF54112V

Head Concierge

Region

Luxury & Lifestyle


Company Description

Why work with Manly Pacific and Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members. 


Job Description

Our Head Concierge is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service, ensuring total customer satisfaction to our guests at all times. You will join a fun and dynamic family who endeavours to make memorable moments for everyone who walks through our doors. 

Responsibilities include:

  • Supervision and support of the Concierge team and the daily concierge operations.
  • Monitor the appearance, standards and performance of the Concierge team members with an emphasis on training and teamwork.
  • Preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by the appropriate department head or Assistant Managers.
  • Supervise the co-ordination of guest transportation to and from the airport and ensure accurate accounting procedures are followed in the charging of transfers.
  • Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
  • Appraise team member performance utilising the Accor performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.

Qualifications

  • Previous leadership experience in Front Office, Concierge or similar role.
  • Knowledge of Opera Cloud system preferred.
  • Passion for people and hospitality.
  • Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
  • Ability to make decisions independently and confidently in high volume work situations.
  • Excellent grooming standards.
  • Available to work varied shifts.

Additional Information

What’s in it for you:

  • Work in front of the iconic Manly Beach
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants) 
  • Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more! 
  • Work for one of the most prestigious hotels in all of Sydney
  • Dry-cleaning on us: you won’t need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead!

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific. 

To apply please follow the link below or send your resume to h5462-hr02@accor.com.

    对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

    在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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