Company Description

Sofitel Al Hamra Beach Resort

Job Description

To provide a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
To use appropriate materials, equipments and supplies for the smooth run of the Club Millesime Lounge operations and to ask for requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
To be friendly, attentive and stay professional at all times.
To respect the privacy of the guests and the confidentiality of the information.
To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.
To personally greet and escort the guests rather than pointing out directions.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To call the Club Millesime Supervisor, Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.
To report all guest comments or complaints.

To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
To update details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
To provide a warm welcome of the guests in the Lounge at any time.
To perform food and beverage handling duties as per the Club Millesime Lounge concept and timings (to set up and serve breakfast, lunch, afternoon tea, pre and post dinner cocktails, drinks during the day, any other requests).
To perform secretarial (copy, fax, internet, telephone, scan, typing, etc.), receptionist (check in, guest files, check out, cashiering, etc.) and concierge (flights, excursions, city info, etc.) duties, with good knowledge and use of technical equipments, hotel management system, internet, and other communication tools, respecting all the operation, financial and audit procedures.
To recognize the Club Millesime guests and to anticipate their needs whenever possible.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Guest Service Officer - Club Millesime