- 全职
- 正式
- 餐饮
- ACCOR
__jobinformationwidget.freetext.LocationText__
Fairmont Palliser, Calgary, Canada
__jobinformationwidget.freetext.ExternalReference__
REF72415H
General Manager, Hawthorn Dining Room & Bar
Region
Luxury & Lifestyle
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
General Manager, Hawthorn Dining Room & Bar
As General Manager of Hawthorn Dining Room & Bar, located within the iconic Fairmont Palliser Hotel, you will be responsible for leading the continued revitalization of this newly renovated space. You will curate an elevated experience for both guests and colleagues by demonstrating strong leadership, strategic foresight, and a commitment to innovation. With a proven track record of excellence in hospitality, you will inspire your team to consistently deliver exceptional service and ensure every guest visit is memorable and impactful.
Reporting to the Director of Food & Beverage, the General Manager of Hawthorn Dining Room & Bar will be responsible for the following key duties and responsibilities (including but not limited to):
- Oversee daily operations of Hawthorn with a strong and visible presence on the floor, leading by example to ensure excellence in guest service.
- Partner closely with the Restaurant Chef to ensure seamless coordination between Front and Heart of House operations.
- Collaborate with the Restaurant Chef, Head Bartender, and Mixology team to develop and maintain all restaurant menus in alignment with the venue’s overall concept and brand guidelines.
- Engage proactively with guests to gather feedback, address concerns, and transform any service recovery moments into positive experiences.
- Monitor guest cues and behavior to identify and mitigate potential service issues before they arise.
- Ensure full compliance with Alberta liquor laws and responsible alcohol service in accordance with ProServe regulations.
- Recruit, onboard, and train new colleagues while fostering a culture of growth, learning, and high performance and ensuring our Fairmont service standards are met.
- Lead and support the team in delivering service that meets and exceeds brand standards.
- Promote internal talent development and succession planning through mentorship and performance management.
- Champion innovation and contribute to redefining Calgary’s culinary scene through creative programming and community engagement.
- Drive top-line revenue and profitability through strategic planning, promotions, and operational initiatives aligned with the restaurant’s concept.
- Manage Hawthorn’s social media presence in partnership with the Restaurant Chef and Marketing Team, ensuring brand consistency and engagement.
- Monitor and respond to guest reviews and feedback across online platforms in a timely, professional manner to protect and enhance the restaurant’s reputation.
- Maintain strict adherence to health, safety, and sanitation standards at all times.
- Manage the departmental budget effectively, ensuring financial targets are achieved.
- Collaborate cross-functionally with other hotel departments to contribute to overall operational excellence.
- Minimum of 5 years of progressive leadership experience as a General Manager or Restaurant Manager in a high-volume, full-service restaurant setting.
- Previous experience in a luxury hotel or fine dining setting is considered a strong asset.
- Deep understanding of current food and beverage trends, with a highly creative and forward-thinking mindset, focused on setting trends rather than following them.
- Exceptional communication, organizational, and leadership skills.
- Demonstrated expertise in menu development, strategic planning, marketing initiatives, and online reputation management.
- Proven ability to drive revenue and profitability while maintaining exceptional colleague engagement and delivering a consistently elevated guest experience.
- Strong interpersonal and conflict-resolution abilities, with a proactive and solution-oriented approach.
- Strong financial and analytical skills, with experience managing departmental budgets, labor forecasting, and cost control strategies.
- High degree of professionalism, integrity, and personal accountability.
- Genuine passion for hospitality and a commitment to building, mentoring, and inspiring a best-in-class team of food and beverage professionals.
- Collaborative and empowering leadership style with a focus on coaching, accountability, and colleague engagement.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Rencontrez James, Directeur de la restauration à Londres
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Mumbai
工作类别
客房
描述
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
参考
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
到期日
01/01/0001
薪水
地点
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Dubai
工作类别
客房
描述
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel oper
参考
a22a5126-99df-4b56-8bdc-13f356bcdf0d
到期日
01/01/0001
薪水
地点
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Oversee all Front Office operations, including Reception, Bell Desk, and Communications Center.Personally supervise Front Office areas in the absence of the respective supervisor, ensuring hotel stand
参考
9ab4f081-b271-45df-a977-1456d97e6a2e
到期日
01/01/0001
薪水
地点
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Dubai
工作类别
工程与维护
描述
We are seeking a highly skilled and motivated Engineering Supervisor to join our team in Sofitel Dubai The Palm. As an Engineering Supervisor, you will play a crucial role in overseeing and managing t
参考
e4636332-f87f-463e-bfe0-03ef323c9883
到期日
01/01/0001
薪水
地点
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.Verify guest preferences, ensuring that room assignments and special requests are met.Offe
参考
b3dbe1ea-0955-4813-8d24-2a288c1a6c0f
到期日
01/01/0001
薪水
地点
, Pune, India
Experience Level
Entry Level
工作时间安排
全职
Brands
IBIS
工作类型
正式
Locations
Pune
工作类别
餐饮
描述
Perform opening/closing side duties as assigned and set all tables according to standards and procedures.Deliver F&B services in accordance to departmental standards and procedures.Check on table sett
参考
c2215907-7b1a-4eb7-90b7-f55bbc8a14e7
到期日
01/01/0001
薪水
地点
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Executive
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Chennai
工作类别
Sales
描述
We are seeking a dynamic and results-driven Sales Executive to join our team in Novotel Chennai Chamiers Road, India. As a Sales Executive, you will play a crucial role in driving our company's growth
参考
627f9446-d600-4323-a51d-93f48b14e13f
到期日
01/01/0001
薪水
地点
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Chennai
工作类别
客房
描述
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining t
参考
7c9af85d-5282-4b39-9175-be2efce40d14
到期日
01/01/0001
薪水
地点
, Melbourne, Australia
Experience Level
Entry Level
工作时间安排
兼职
Brands
ACCOR
工作类型
正式
Locations
Melbourne
工作类别
厨房
描述
ALL about the role – what you’ll be doing: With the support of the Head Chef and Sous Chef, lead the team supervising and setting a positive example for the team. Have a genuine passion for what you
参考
79bbce96-e75f-4231-8c3a-ace08d70eab8
到期日
01/01/0001
薪水
地点
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Consistently offer a professional, engaging and friendly serviceEnsure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standardsMaking beds, changing sheets
参考
3ee77d29-1c01-435a-bdff-c6244737c6f9
到期日
01/01/0001