- 全职
- 正式
- 客房
- ACCOR
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ibis budget Campbelltown, Campbelltown, Australia
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REF72674P
Resident Assistant Manager
Region
MEA SPAC
Ibis budget Campbelltown is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.
Conveniently located near the Hume Highway, less than an hour from Sydney CBD, our 72-room property offers easy access to Sydney’s West, the Southern Highlands, and major transport links including Leumeah train station.
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Review and implement Procedures
- Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
Please note this role requires you to live on site 4-5 nights on call with accommodation and utilities included.
- Experience in an Assistant Manager role or similar role.
- Excellent customer service skills and enjoy creating memorable moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
- Experience in Opera PMS/Opera Cloud desirable
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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