- 全职
- 正式
- 客房
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF52621V
Front Office Supervisor
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Front Office Supervisor’s role is to oversee the entire front office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for our guests, positively impacting our guests’ journey and satisfaction. Your role includes upselling, increasing loyalty enrollments, resolving guest requests and concerns, while ensuring flawless communication with other departments.
Responsibilities
· Conducts daily LQA & Forbes quality checks, to ensure the team is aligned with the standards, and gives feedback to the team.
· Assists TOP Vip with their check in and check out, or directly supervises the procedure if a receptionist is handling it.
· Responsible for the team delivering a warm welcome and ensuring that guests enjoy their experience, being pampered with the finest tailored service.
· Maintain a positive atmosphere, high morale, and healthy working relations within the team. Lead by example and address any unnecessary conflicts.
· Responsible for anticipating and meeting guest needs, ensuring all colleagues feel accountable and responsible for the guests’ journey, regardless of their department within the Front Office.
· Knows the hotel product in depth, from in room services to outlet offers, and ensures the information is continuously shared and updated.
· Is very knowledgeable in ALL Program, training the team accordingly in its tiers, benefits, special offers and promotions.
· Promotes the enrolment of guests in ALL Program and ensures the team does the same.
· Supervise the Front Office operations, including Reception, Guest Relations, Concierge, and Bell Service in the absence of their direct manager or Manager on Duty.
· Conduct regular training, handovers, and daily operations meetings with the Front Office team.
· Ensure that the hotel standards and procedures are fully understood and followed.
· Verify appropriate levels of office supplies and collateral for smooth Front Office operations, preparing item requisitions accordingly. Inventory handling.
· Oversee checklists and cashiers of all Front Office colleagues, including Guest Relations, Bell Service, and Concierge, in the absence of their managers.
· Upsell rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.
· Conduct daily activities with the teams to increase upselling revenue and loyalty enrollments.
· Spot potential upselling and enrollment opportunities and set alerts in the system.
· Communicate with other team leaders to ensure flawless hotel operations.
· Ensure all colleagues have individual access to every tool they need to perform their daily tasks.
· Assists the management team at Front Office and other departments as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
· Strong communication skills, both verbal and written
· Dynamic can-do attitude
· Strong analytical skills and attention to detail
· Presents a professional and polished appearance
· Effectively deal with guests and other team members
· Previous reception supervisor experience highly preferred
· Experience with Opera PMS and Office
· Possessing the trait of being organized and capable of multi-tasking
· Ability to complete work within given deadlines
· Highly organized, results-oriented, and able to work well under pressure.
· Maintain confidentiality of proprietary information and protect company assets
- Fully Furnished Accommodation
- Friendly working environment.
- Hearists Recognitions Programs
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Mövenpick Hotel & Residences Nairobi, Nairobi, Kenya
Experience Level
Mid-Senior Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Nairobi
工作类别
行政与酒店管理
描述
Director of Operations Your leadership as Director of Operations will inspire your team to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service
参考
12fef4c9-d2d2-4cba-8eb8-5d2d4539e3c7
到期日
01/01/0001
薪水
地点
, Angeles, Philippines
Experience Level
Associate
工作时间安排
全职
Brands
SWISSOTEL
工作类型
正式
Locations
Philippines
工作类别
市场销售
描述
This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.
参考
886fd61c-480e-4c1d-916e-5cd3e14b7b8e
到期日
01/01/0001
薪水
地点
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Executive
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Udaipur
工作类别
餐饮
描述
Assist in greeting and seating guests.Perform the task of maximize sales opportunities through knowledge of product and suggestions. Ensure that orders are taken clearly and accurately so that the cas
参考
e3ab67b0-664c-4a76-a5ac-4f514d5b9982
到期日
01/01/0001
薪水
地点
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
信息技术
描述
IT OperationsProvide technical support to staff by troubleshooting and resolving IT-related issues.Install, configure, and maintain computer hardware and software.Assist in managing network systems, i
参考
db85db05-7d89-4656-a8de-c8d9bbf87b76
到期日
01/01/0001
薪水
地点
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Key Job ResponsibilitiesReceive the daily assignment sheet from the Housekeeping office.Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent qualit
参考
08dc9711-ced1-43ae-870c-aed95e506976
到期日
01/01/0001
薪水
地点
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Executive
工作时间安排
全职
Brands
SWISSOTEL
工作类型
正式
Locations
Istanbul
工作类别
财务
描述
To control payroll for the hotel.To prepare all payrolls related to government reports.To maintain complete and accurate payroll records.To ensure that all hotel employees receive their due remunerati
参考
db62d8c9-6723-4467-ae95-3b89c72fed1e
到期日
01/01/0001
薪水
地点
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
厨房
描述
Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy.Assists in establishing the
参考
3c377973-f0e6-44d0-bba6-88313de223bc
到期日
01/01/0001
薪水
地点
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
康乐
描述
The RoleTo oversee the Recreation operations and recreation facilities of the HotelTo be entrepreneurial and to think beyond the boundaries is expected and not requestedTo provide service that is sinc
参考
a5371fae-cf12-44cc-b30e-5f6ac0a40b18
到期日
01/01/0001
薪水
地点
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Associate
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
客房
描述
Manage daily assignments and monthly inventories for room attendants, including linen, cleaning, and guest supplies.Ensure complete shift handovers, timely reporting of discrepancies, and attendance a
参考
c4adb769-cb8d-4a6a-aac5-06266ba1602b
到期日
01/01/0001
薪水
地点
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Entry Level
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
Dubai
工作类别
市场销售
描述
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
参考
d752f9fd-9cd6-4f27-82b4-7adc0fec3e9f
到期日
01/01/0001