Front Office Manager

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city. 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Supporting, training, and supervising front office team.
• Ensuring that all guest-related tasks are handled accurately and on time to improve guest experience.
• Handling complaints and special requests.
• Maintaining an orderly appearance throughout the reception area.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Minimum of 2 years experience in a similar position in an international brand. Remote area work experience is preferred.
• Strong leadership and interpersonal skills with the ability to motivate and guide the team. Hands-on and excellent problem-solving abilities and a creative approach to enhance guest experiences.
• In-depth knowledge of front office, concierge and night audit preparations.
• Working knowledge of MS programs and OPERA Cloud system.
• Excellent time management, administration, communication and interpersonal skills, with the ability to interact effectively with guests and Heartists at all levels.
• Flexible with working hours and ability to work with tight deadlines.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.