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MERCURE SYDNEY BANKSTOWN, Bankstown, Australia

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REF51303H

Front Office Manager

Region

MEA SPAC


Company Description

Are you a dynamic hospitality professional ready to lead and inspire? At Mercure Sydney Bankstown, we’re seeking a passionate Front Office Manager to be the face of our hotel, ensuring unforgettable guest experiences every day.

As the heartbeat of our vibrant Front Office team, you’ll manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. With a focus on innovation, teamwork, and a flair for problem-solving, you’ll create a welcoming environment where every team member and guest feels at home.

About Us:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 


Job Description

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

  • Lead the Front Office Team to deliver peak moments to our guests 
  • Create welcoming environments and memorable moments for both guests and team members
  • Drive guest service initiatives within a diverse Front Office Team
  • Empower the team to consistently exceed guest expectations
  • Coach and mentor Guest Service Agents and Assistant Managers in their career development
  • Collaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activities
  • Be mentored by an experienced General Manager 

Qualifications

Your Skills and experience include:

  • Previous leadership role in a small to medium size property
  • Roster and Revenue Management preferred
  • Understanding of hotel property management system 
  • Conflict resolution and negotiation skills
  • Flexibility to work across morning and afternoon shifts and weekends
  • Ability to train and mentor the team
  • Hold a valid Responsible Service of Alcohol and First Aid certificate.

Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Career mobility opportunities within our International Hotel Group
  • Global perks in hotels and Accor partners
  • Fun, supportive, and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position. 

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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